Last Updated: November 5, 2026
Thank you for shopping with Gemjems. We aim to prepare and deliver your jewelry orders carefully and efficiently. This Shipping Policy explains how orders placed through www.gemjems.com are processed, shipped, and delivered.
Please review the following information before completing your purchase.
1. Order Processing Time
Orders are generally processed within 1–3 business days after payment confirmation.
Order processing includes payment verification, order review, product preparation, packaging, and shipment arrangement.
Processing may take longer during public holidays, promotional events, peak shopping periods, or unexpected operational disruptions. If a significant delay affects your order, we will make reasonable efforts to notify you by email.
2. Business Days and Processing Schedule
Our standard processing schedule is Monday through Friday, excluding U.S. public holidays.
Orders placed outside normal business hours or on non-business days will generally begin processing on the next business day.
Processing times do not include weekends or U.S. public holidays.
3. Shipping Destinations
Available shipping destinations and methods will be displayed during checkout.
Our standard shipping service is intended for eligible addresses within the United States. Certain locations, including P.O. Boxes, APO/FPO addresses, U.S. territories, or remote areas, may not be supported by every shipping service.
Please confirm that your address is accepted at checkout before submitting your order.
4. Estimated Delivery Time
The estimated delivery schedule for standard U.S. shipping is:
- Order Processing Time: 1–3 business days.
- Shipping Transit Time: Approximately 6–9 business days.
- Estimated Total Delivery Time: Approximately 7–12 business days.
The total delivery estimate includes both processing and transit time.
These timeframes are estimates only and are not guaranteed delivery dates. Actual delivery may vary depending on the destination, carrier operations, weather, holidays, and other external circumstances.
5. Shipping Fees
We offer free standard shipping on eligible orders within the United States unless otherwise stated at checkout.
If a shipping fee or additional delivery charge applies, the amount will be displayed before payment is completed.
Promotional shipping offers may be subject to order value, destination, product eligibility, or other conditions displayed at checkout.
6. Order Confirmation and Tracking
After submitting an order, you may receive an order confirmation email containing your purchase details.
Once the package has been dispatched, we will send a shipping notification with tracking information when available.
Please allow approximately 24–72 hours after shipment for tracking information to appear or update in the carrier’s system.
7. Shipping Carriers and Fulfillment Providers
We may use third-party shipping carriers, logistics companies, and fulfillment providers to prepare and deliver orders.
The specific carrier may vary according to the delivery address, shipping method, package requirements, and product availability.
After a package is transferred to a carrier, delivery operations and tracking updates are generally managed by that carrier.
8. Accurate Shipping Information
Customers are responsible for entering complete and accurate delivery details at checkout.
Please review the following information before placing your order:
- Recipient’s full name.
- Street address and building number.
- Apartment, suite, or unit number, where applicable.
- City and state.
- ZIP code.
- Contact phone number and email address.
Incomplete or inaccurate information may result in delivery delays, failed delivery, or returned packages.
9. Address Changes
If you notice an error in your shipping address, contact us immediately at [email protected].
We will make reasonable efforts to assist with address corrections before dispatch. However, address changes cannot be guaranteed once an order has entered processing or has been handed to a shipping carrier.
10. Delayed Shipments
Delivery may be delayed due to circumstances such as:
- Carrier operational delays.
- Severe weather or natural events.
- Public holidays and peak shopping periods.
- Customs inspections, where applicable.
- Incorrect or incomplete delivery information.
- Remote delivery locations.
- Other circumstances beyond our reasonable control.
We appreciate your patience when such situations occur.
11. Lost or Missing Packages
If your package appears to be delayed, lost, or marked as delivered but cannot be located, please contact us at [email protected] with your order number and tracking details.
Before contacting us, we recommend checking your delivery address, mailbox, porch, front entrance, household members, neighbors, or building reception.
We will review the information and make reasonable efforts to assist with the relevant shipping provider.
If a package is confirmed lost in transit, we will work with you to determine an appropriate resolution, which may include a replacement or refund depending on the circumstances and applicable law.
12. Damaged Packages or Incorrect Deliveries
If your package arrives visibly damaged or contains an incorrect item, please contact us within 48 hours after delivery.
Provide your order number and clear photographs of the shipping package, shipping label, and affected product.
We will review the issue and assist according to our Refund Policy and applicable consumer protection requirements.
13. Split Shipments and Product Availability
Depending on stock availability and fulfillment arrangements, products from one order may be shipped separately.
If a product becomes unavailable or an operational issue affects fulfillment, we will make reasonable efforts to contact you and explain the available options.
14. Delivery Confirmation
A package may be considered delivered when the shipping carrier’s tracking system records delivery to the address or delivery location provided at checkout.
If tracking indicates that your package has been delivered but you cannot find it, please check nearby delivery locations and contact the carrier before submitting an inquiry to us.
15. Contact Us
For questions about shipping, delivery progress, or order fulfillment, please contact:
Gemjems
Website: www.gemjems.com
Email: [email protected]
Phone: 424-389-6002
Address: 13038 Mozart Way, Cerritos, CA 90703, United States